Nhân viên Kinh doanh

1. Customer Consultation and Care
Engage with customers via phone, email, and social media platforms (such as Facebook).
Listen attentively to their inquiries, concerns, and feedback.
Provide accurate information and personalized assistance to enhance their overall experience
2.Guidance on Company Services
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
Explain the features, benefits, and value propositions of our offerings.
3. Information Management:
Regularly update and supplement customer information.
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
4. Financial Monitoring and Issue Resolution:
Monitor fees, promptly address complaints, and handle cancellations.
Keep track of customer feedback and report any issues for timely resolution.
5. Proactive Customer Engagement
Initiate proactive outreach to gather feedback from customers.
Call clients in person when necessary to understand their needs and preferences.
6. Relationship Building
Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.