Nhân Viên Lễ Tân Khách SạnKHÁCH SẠN DE SYLOIA

- Perform work according to company standards and requirements of department head.
- Maintain professional service standards at all times
- Do check-in (check-in), check-out (check-out) procedures and handle arising guests staying at the hotel, providing tourist information for guests
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the hotel's system; Count bank at the beginning and end of shift.