Nhân Viên Lễ Tân Spa

- Enhance guest recognition at all times by addressing guest by name and interacting with them on a professional level
- Always offer alternatives if a requested service is unavailable
- Always visible to guests by being present at the reception desk and in other spa area if needed.
- Accurately update and record all guest reservations and requirement of spa services in accordance with departmental procedures.
- Receive and follow up with guest's requests of using spa services under the department's standard.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction
- Be fully conversant with all Spa services and facilities in order to be able to make helpful recommendations and to be able to up-sell spa
service and spa retails product.
- Take care of customer's special needs
- Make sure the customers are served correctly and politely and politely ask for customer's satisfaction after treatment.
- Balance treatment between stars make sure we follow up the standard about treatment, rest time, meal time
- Arrange properly the stars to make sure we cover overbooking.
- In charge of any properties related to Receptionist
- Work with other department for spa operation
- Monitor and handle guest complaints and ensure guest satisfaction, as well as refresh and develop treatments
- Other tasks when required
* Benefit:
- 6 day off per month
- Attractive salary and service charge
- Full insurance