Mô tả công việc
- Coordinate with other departments to demand Residents'requests
- Support sales and marketing by providing relevant information including customer feedback and sales leads.
- Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
- Manage individual portfolio assigned to maximize guest satisfaction.
- Responsible and accountable for handling and safe keeping of cash and guest valuables.
- Contribute to 'Fraser experience'.
- Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
- Any other duties as assigned
* BENEFITS:
- Monthly service charge bonus (3.5 million VND per month)
- 13th-month salary
- Social insurance, health insurance, and unemployment insurance contributions
- Support for uniforms and meals
- Participation in various engaging employee activities
- Opportunities for professional training and skill development
- 12 days of annual leave
- Regular annual health check-ups
Yêu cầu
- Have knowledge in office administration
- Have knowledge in Customer Relations
- Have customer service and communication skills
- To be self-motivated and organised, prioritises tasks to meet deadlines independently
- To be service-oriented and enthusiastic
- To be meticulous and responsible, accomplish tasks effectively
- Have ability to work in a team and with other departments.
Quyền lợi
Được đi du lịch 2-3 lần trong 1 năm
Thông tin khác
Loại công việc
Nhân viên toàn thời gian tạm thời
Cấp bậc
Nhân viên
Học vấn
Cao đẳng
Kinh nghiệm
0 - 1 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Khách sạn
Thông tin chung