Nhân Viên Lễ Tân

- Coordinate with other departments to demand Residents'requests
- Support sales and marketing by providing relevant information including customer feedback and sales leads.
- Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
- Manage individual portfolio assigned to maximize guest satisfaction.
- Responsible and accountable for handling and safe keeping of cash and guest valuables.
- Contribute to 'Fraser experience'.
- Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
- Any other duties as assigned
* BENEFITS:
- Monthly service charge bonus (3.5 million VND per month)
- 13th-month salary
- Social insurance, health insurance, and unemployment insurance contributions
- Support for uniforms and meals
- Participation in various engaging employee activities
- Opportunities for professional training and skill development
- 12 days of annual leave
- Regular annual health check-ups