Nhân Viên Pha Chế Rượu /Cà Phê (Bartender/ Barista)

1. Prepare the Bar for Service

• Ensure that the work area is clean at all the times
• Prepare the bar display cabinet.
• Prepare enough beverages for service
• Handle glassware for service / flatware for service and china for service
• Prepare bar stations
• Prepare bar counter service
• Prepare the garnish
• Prepare ice cubes and ice water
• Take and record special information
• Arrange special occasions
• Prepare outlet for guest comfort

2. Check the Bar Equipment

• Check the refrigerator
• Clean bar equipment
• Sort and store bar equipment
• Check the bar gun
• Prepare service equipment and materials
• Check and prepare the champagne basket
• Check and prepare the wine holder

3. Menu and beverage Knowledge

• Good command of food product and menu knowledge.
• Total knowledge & understanding of Food Preparation Standard & Procedure.
• Good command of beverage knowledge
• Know the recipes of cocktails on the List
• Good knowledge of Beverage service

4. Carry Out Bar Service

• Wear appropriate uniforms for the area, as supplied by the hotel.
• Serve Food & Beverage in a friendly and professional manner.
• Greet and seat guest
• Remember guest's names and address them by their surname.
• Adjust cutlery and glassware to suite drink choice
• Serve and clear food and beverage in the Bar
• Rectify spillage
• Present and finalise accounts

5. Carry Out Bar Operations

• Prepare the bar for service
• Recommend and sell drinks to guests
• Take drink orders
• Prepare and serve drink orders
• Use trays
• Handle cash
• Prepare and use coffee making machine
• Clear and clean bar counter
• Relay bar counter
• Clean bar equipment

6. Serve Wine

• Converse with guests about wine
• Explain the types and styles of wine
• Discuss the wine areas
• Advise guests on their wine choice
• Take wine orders
• Advise guests on wine

7. Prepare and Serve Cocktails

• Promote and sell cocktails to guests
• Make and present cocktails

8. Patron Care

• Advise guests on alcoholic beverages
• Identify the strengths of alcoholic beverages
• Advise guests on the effects of alcoholic beverages
• Comply with legal Provisions of State Liquor Act
• Assess level of intoxication of guest and take suitable action
• Assist guests to drink within appropriate limits
• Advise guest on the Hotel's policy on smoking

9. Carry Out Cellar Operations

• Use refrigeration system
• Operate the beer reticulation systems
• Operate the spirit and wine bulk dispensing system
• Adhere to stock control procedures
• Order stock and process orders

10. Carry Out Open Bar Service (Bar)

• Set up the open bar
• Prepare and serve beverages from the open bar
• Display the open bar
• Clean and prepare open bar
• Involve guests in preparation of beverages
• Perform a range of service styles

11. Prepare for Functions and Service

• Prepare room/ stations layout for function service

12. Carry Out Room Service

• Take orders and Place orders
• Setup trays and trolleys
• Deliver and position trays and trolleys
• Serve meals and beverages
• Present the account

13. Closing Duty

• Fill in the sales report
• Fill in the spoilage repor
• Fill in the department transfer form
• Clean and lock all the equipment
• Close down the bar

14. Food & Beverage Stock

• Receive and check beverage stock
• Check the overdue date of beverage
• Store stock according to hotel procedures
• Maintain storage area