Mô tả công việc
To ensure moderation quality and consistency by evaluating moderator performance, identifying improvement opportunities, and providing insights that enhance policy compliance, operational excellence, and client satisfaction.
Responsibilities:
Conducts internal audits on moderators case
Does second round moderation
Scrubs errors and completes RCA of errors
Provides coaching to moderators on policy errors
Attends calibration sessions for alignment
Cascades policy alignment to moderators
Collaborates with TLs in formulating action plans for assigned moderators
Appeals validation
Yêu cầu
Must have completed at least 2 years in college
At least 6 months experience as a Quality Analyst. An experience in content moderation is a plus
Has experience in data analysis and root cause analysis
Excellent English communication skills
Resiliency score within the requirement of the project or queue
Proficient skills with MS Office and Google Products (Mail, Slides, Sheets, Docs, Drive)
Team player and has excellent interpersonal skill
Willing to work on flexible shift timings, including night shifts and public holidays
Can work with minimum supervision
Quyền lợi
1. Salary and Benefits
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check ;
Fantastic internal events;
Paid leave (12 days/year).
2. Working Environment
We work 40 hours per week;
International, fun and professional working environment;
Modern hardware provided by the company (laptop, monitor, etc.);
Free drinks (coffee, tea, etc.);
Training and career development opportunities.
Working time:
5 days per week amounting to 40 hours, arranged by the company.
Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)
Thông tin chung
Nơi làm việc
- Khu đô thị Times City, Hai Bà Trưng, Hà Nội
- (Trước sáp nhập: Hai Bà Trưng, Hà Nội | Sau sáp nhập: Vĩnh Tuy, Hà Nội)
- 1. Khu đô thị Times City, Hà Nội, Hai Bà Trưng
- (Trước sáp nhập: Hai Bà Trưng, Hà Nội | Sau sáp nhập: Vĩnh Tuy, Hà Nội)