Nhân Viên Technical Support Full-time 2024

COMPANY INTRODUCTION
Tiền thân là Dịch vụ nhân sự của PricewaterhouseCoopers Việt Nam, Talentnet Việt Nam (Công ty Kết Nối Nhân Tài) hiện được xem là công ty tư vấn nhân sự hàng đầu, với đội ngũ tư vấn hơn 20 năm kinh nghiệm hoạt động trong các lĩnh vực về quản trị nguồn nhân lực. Talentnet hiện cung cấp các giải pháp quản trị nhân sự toàn diện, chuyên nghiệp và thiết thực phù hợp với nhu cầu của các doanh nghiệp với mong muốn từng bước hiện thực hóa tầm nhìn "Tạo sự khác biệt cho cuộc sống của mỗi người lao động".
Nhân Viên Technical Support Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng; Từ 20 Triệu VNĐ trở lên / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
1. Customer Issue Resolution & Responsiveness
- Drive the communication with the customer to ensure the customer has confidence on problem resolution.
- Define and understand the customer issue by creating the adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
2. Effective Communication & Collaboration
- Identify the right resource to collaborate with for tough & political hot problem.
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation and share with the appropriate team members and tech lead asappropriate.
3. Training & Readiness
- Identify current knowledge deficiencies/training needs, as well as potential future needs.
- Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
- Make effective technical presentations, both internal and external.
- Provide documentation and mentoring to others within your technical specialty.
- Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
- Implement your development plan, actively seek development opportunities, and complete all scheduled training.
- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
4. Operation Precision
- Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
- Use appropriate documentation and utilization and / or labor tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
- Participate in ad-hoc projects per management request or business need.
Working place: 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC
Working hours: 5 days/week - shiftwork (include night shift)
REQUIREMENTS
SOFT SKILLS
- Leadership - Manages team's daily operational excellence and handle technically.
- Strong communications skills - Excellent spoken and written English communication skills.
- Effective, polished interaction with customers to gather information.
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
TECHNICAL SKILLS
- Past experience of support professional in IT field or IT technical consultant will is preferable.
BENEFITS
- Salary package: $800 - $1100
- Social and Health insurance follow Vietnamese Law
- Young & Dynamic Working Environment
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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