Nhân Viên Telesales, Chuyên Viên Sales, Customer Support, Quản Lý Customer Success Account Full-time 2024

COMPANY INTRODUCTION
We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia. With more than 1900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.
Website: [protected info]
Our Offices
Vietnam - HCM: 351/45 Le Van Sy Street, Ward 13, District 3, Ho Chi Minh City
Vietnam - Ha Noi: 6F, No. 91 Trung Liet Street, Trung Liet Ward, Dong Da District, Ha Noi.
Malaysia: G02-G07, Level 3, Platinum Sentral Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
Singapore: 261 Waterloo Street #03-36, Waterloo Centre, Singapore 180261
Sales Executive
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Địa điểm: Hồ Chí Minh; Hà Nội - Chuyên môn: Bán hàng (Sales) - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
ABOUT THE ROLE
Our Sales Executives are the driving force behind our market growth.
Acquire and develop sales opportunities including but not limited to, referrals, networking, cold calls, and face-to-face meetings
Diligently follow up and close sales opportunities
Conceptualise and execute sales promotional strategies to drive customer acquisition and growth
Consult and recommend our products and services to school decision makers while communicating the value of joining the LittleLives ecosystem.
Work closely with the Customer Success team to facilitate successful solution adoption and partnerships with new clients
Constantly relay and generate feedback regarding future product improvements, strategic marketing initiatives for new and existing partners
REQUIREMENTS
REQUIREMENTS
Experience sales in IT/SaaS is required (*)
Ability to sniff deals and opportunities
Able to communicate effectively with a broad range of audiences to sell LittleLives' products
Able to build positive, lasting relationships with client
Analytical, detail-oriented, and conscientious
Great interpersonal and communication skills
BENEFITS
WHAT YOU CAN ACHIEVE WITH US
We WILL push you to learn new things together
Multinational team, work with them in our global offices
Experience all-around growth with exposure to various aspects of business
Personalized leadership growth based on your strengths
18 days annual paid leave
14 day sick leave with Medical Certificate
Birthday Leave
Premium healthcare
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 3/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Success Account Manager
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Địa điểm: Hà Nội; Hồ Chí Minh - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!
RESPONSIBILITIES
Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
English communication (able to speak and present)
Upsell new business to existing clients to increase value per customer.
Actively own the adoption, usage and success of a portfolio of customers.
Engage with and understand customers' businesses, needs and use cases for LittleLives.
Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.
Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
Identify insights and needs, and channel this information to product teams to develop new and improved features by.
Provide subject matter expertise on School Management Systems and become a trusted advisor to LittleLives' customers.
REQUIREMENTS
REQUIREMENTS
What you need to succeed
Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
Strong communication and problem-solving skills.
Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
Proven success leading customer-facing presentations, training and engagements.
Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
Keen interest in IT / Early childhood industry
Nice-to-have
Experience in software as a service
Experience working with CRM systems such as Hubspot
Experience in IT/Early childhood industry
BENEFITS
BENEFITS
We WILL push you to learn new things together
Multinational team, work with them in our global offices
Experience all-around growth with exposure to various aspects of business
Personalized leadership growth based on your strengths
18 days annual paid leave
14 day sick leave with Medical Certificate
Birthday Leave
Premium healthcare
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 3/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Telesales
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận - Địa điểm: Hà Nội; Hồ Chí Minh - Chuyên môn: Bán hàng (Sales) - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Setup các buổi meeting online với khách hàng
Liên hệ khách hàng tiềm năng (theo data có sẵn) và tư vấn sản phẩm
Nắm bắt nhu cầu của khách hàng
Chăm sóc và phát triển mối quan hệ với khách hàng tiềm năng
REQUIREMENTS
Có định hướng Sales và có thể làm việc full time
Kỹ năng giao tiếp tốt
Chủ động trong công việc
Tinh thần học hỏi, kiên nhẫn
Tiếng Anh giao tiếp tốt là một lợi thế
BENEFITS
Tham gia các buổi đào tạo nghiệp vụ
Môi trường làm việc đa quốc gia (Singapore, Malaysia, Việt Nam, Thái Lan, Indonesia)
18 ngày phép/năm
14 ngày nghỉ bệnh
Bảo hiểm sức khoẻ tư nhân (premium healthcare)
....
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 3/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Support Executive
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh; Hà Nội - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
RESPONSIBILITIES
In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people's person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working
environment, here is a position for you!
Here is what you can achieve with us:
● Be exposed to a multinational team and work closely with teammates from offices in Malaysia, Vietnam and Thailand
● Be part of the LittleLives Team that supports your personal and professional growth
● Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business
What you will be doing:
● As our frontline support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers enquiries via email, phone and helpdesk
● Update the website's Frequently Asked Questions (FAQ) page
● Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
● Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.
REQUIREMENTS
REQUIREMENTS
If you say yes to these points, apply away!
● Exceptional communications skills in both English and Vietnamese!
● Organised and has a knack at keeping things clear and in order
● You are patient and have imaginative ways to disseminate information to any group
● You possess an eye for detail and is eager to master intricate systems
● You are driven and work hard to achieve small successes every single day
● Prior experience in early childhood or customer support will be a wonderful bonus!
BENEFITS
BENEFITS
We WILL push you to learn new things together
Multinational team, work with them in our global offices
Experience all-around growth with exposure to various aspects of business
Personalized leadership growth based on your strengths
18 days annual paid leave
14 day sick leave with Medical Certificate
Birthday Leave
Premium healthcare
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 3/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW