Nhân Viên Vận Hành Toà NhàCÔNG TY TNHH YÊN LIVING

Receptionist/Customer Care:
Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.
Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.
Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.
Assist with planning, drafting announcement content and timely send necessary information to tenants.
Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests' payments are carried out in a timely manner.
Assist in the temporary residence registration process for tenants.
Be involved in brainstorming, planning, preparing and organizing events for tenants and other social events organized by YÊN Living.
Coordinate with the Sales & Marketing department to take potential tenants for viewings.
Coordinate with the Sales & Marketing department in optimizing the amount of customer reviews on YÊN Living's OTAs, communication and social media channels.
Operations:
- Work closely with the housekeeping team to ensure the overall room's look and feel for both existing and potential tenants.
Receive information/requests from tenants, check & monitor the issues and coordinate with the maintenance team/services regarding maintenance tasks arising from tenants' rooms and public areas.
- Monitor and update all necessary files related to maintenance and operation expenses.
- Support the Operations team in working with related maintenance/repair partners/service providers when necessary.
- Report to the line manager of remaining backlog tasks of the day for prompt handling.
Other related operations & customer care tasks assigned by the Operations & Customer Care Supervisor and/or the CEO.