Nhân viên văn phòng - Tiếng Anh

Mô tả Công việc
Responsible for remotely monitoring CCTV systems, security alerts, and operational events for U.S. facilities. This role identifies, categorizes, documents, and escalates security incidents in accordance with established U.S. procedures to support the U.S. Operations and HSS teams.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Monitor CCTV systems and security monitoring platforms for U.S. facilities during assigned shifts.
Identify, review, categorize, and document security incidents and alerts.
Escalate incidents to the appropriate U.S. teams based on established escalation procedures.
Maintain accurate and complete incident logs and monitoring records.
Prepare shift reports and communicate incident status during shift handover.
Follow U.S. standard operating procedures (SOPs) and incident handling guidelines.
Maintain confidentiality of security information and operational data.
Communicate professionally with U.S.-based teams regarding incident status and follow-up actions.
Participate in training, process improvements, and continuous learning activities.
Perform other duties assigned by management.