Mô tả công việc
Wi‐Fi Infrastructure Monitoring: Continuously track performance of APs, WLAN controllers, RADIUS servers, SSIDs, and RF metrics via NMS tools.
Incident Response & Troubleshooting: Respond to alerts for issues like signal degradation, channel interference, or failed authentications; perform initial diagnostics (checking SSID/VLAN config, RF strength, logs).
Ticket Management: Create, categorize, prioritize, and update tickets using defined SLAs and escalation protocols.
Escalation & Coordination: Engage Tier 2/3 teams, field technicians, or vendors for escalated issues; maintain clear communication until resolution.
Pre-Departures Checks and Healthchecks: Verify network systems health and wireless coverage before the departure of a transportation.
Post‐Maintenance Validation: Verify AP health and wireless coverage after maintenance or configurations.
24x7 Shift & On‐Call Support: Participate in rotating shifts and be available on-call to respond to alerts outside business hours.
Working time: Rotation, 5 days/ week, 2 weekoffs/ week (24/7 operations)
Yêu cầu
Technical Tools Confidence: Familiarity with wireless monitoring platforms, AP/controller interfaces, WLAN packet analysis (e.g. Wireshark), and ticketing systems.
Analytical & Diagnostic Skills: Ability to triage issues methodically under time constraints; skillful at identifying root causes for wireless-specific.
Clear Communication: Articulate incident details and status to non-technical stakeholders; escalate effectively when needed.
Customer‐Centric & Composed: Maintain calm and polite demeanor during outages; ensure updates follow SLAs and meet customer expectations.
Documentation Discipline: Diligent in recording event data, troubleshooting steps, and adhering to SOPs.
Team‐Oriented and Adaptive: Comfortable collaborating across teams in a shift-based environment; quick to learn and flexible.
Networking troubleshooting, including Wi-Fi
Experience of working in a networking and support environment in a customer facing role
Intermediate to Advanced data analysis skills utilizing MS Excel
At least one year's experience working in a Support Desk/1st line role
Good technical aptitude to help with describing faults to technical experts
Strong team player with good work ethics, excellent interpersonal and communication skills
Highly organized self-starter with the ability to prioritize workload to deliver high quality results to demanding timelines
Quyền lợi
Join a French tech company in Vietnam, combining European standards with local agility
Work in a truly international environment, with 13+ nationalities collaborating daily
Contributetoprojectsservingclients in 32 countries worldwide
Be part of long term, meaningful SaaS projects with real business impact
Grow your skills through mentoring, code reviews, and collaboration with experienced teams
Enjoy a professional, supportive, and people focused work culture
Visa,residentcard, andworkpermitprovidedfor expat profilesworkingin Vietnam
Thông tin khác
Thời gian làm việc:
Từ Thứ 2 đến Thứ 6 ([protected info])
Thông tin chung
- Thu nhập: Đến 20 triệu VNĐ
Nơi làm việc
- 5D Đường Phùng Khắc Khoan, Đa Kao, Quận 1, Hồ Chí Minh
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Sài Gòn, Hồ Chí Minh)
- 1. 5D Đường Phùng Khắc Khoan, Đa Kao, Quận 1, Thành phố Hồ Chí Minh
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Sài Gòn, Hồ Chí Minh)