The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: - Be responsible for Operation Optimization in the matter of Cost Optimization and Service Quality Improvement
- Prepare yearly plan for regional level to ensure optimal operation at best cost and SLA.
- Initiate and follow up projects to improve Linehaul operation.
- Review and monitor BAU/Spike-day plan for number of trucks.
- Ensure implementation of plan to ensure quality (timing, missing, lost) and quantity (number of trucks)
- In collaboration with other functions, address urgent cases (e.g., emergent request of extra truck/replacement, overloaded stations, heavy traffic, etc.)
- Ensure continuous improvement of performance (on-time and fulfilment) and operation efficiency (SOPs)
- Deeply understand root cause of failures in Operation (e.g., late, driver's fraud, etc.)
- Build up good relationship with on-site teams (SOC, FMLM) and drivers.
- Ensure driver's compliance with internal and external regulation/SOP (e.g., no tolerance of alcohol, drugs, etc.)
- Actively contribute/ input detailed understandings from the ground (operation, driver, etc.) to support high level on operation optimization.
- Work on shift-base: On-site 30% and monitoring through system 70%.
Requirements: - College, bachelor's degree or equivalent; Degree in logistics, supply chain, transportation, facility management will be an advantage.
- Experienced as Linehaul Coordinator or similar: min 3 years.
- Analytical mindset: Good
- Problem-solving: Excellent
- Task management: Good
- Team Collaboration: Good
- Truck monitoring GPS/Tools: Experienced
- Excel/Reporting and Analytical tools: Intermediate
- English reading skill: Good
- Experienced in team management.
- Experience in SOP Design/Optimization is a big plus.