• Provide technical assistance and support to employees for hardware, software, and network-related issues.
• Troubleshoot and resolve user issues related to computers, printers, email, and Microsoft applications, including Windows Server, Windows Client, and Office 365.
• Assist in setting up and configuring user devices including desktops, laptops, and mobile devices.
• Support and manage user accounts, permissions, and access controls.
• Guide employees on best IT practices and security awareness.
• Collaborate with the IT team to escalate and resolve complex technical problems.
• Support end-users in using in-house applications and coordinate with the development team for issue resolution.
• Document common issues, solutions, and
IT support guidelines for internal reference.
• Maintain an inventory of IT assets and ensure proper tracking of equipment.
• Assist with basic network troubleshooting including Wi-Fi and IP telephony support.
• Other IT-related tasks as assigned by Management.
• Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience in IT support and troubleshooting user-related IT issues.
• Proficiency in Windows operating systems and Microsoft Office 365 applications.
• Basic understanding of networking, Wi-Fi, and IP telephony systems.
• Strong problem-solving skills and ability to assist non-technical users effectively.
• Excellent communication and customer service skills.
• Ability to work both independently and as part of a team.