Officer, Contact Center (40001410)Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Dịch vụ, QA-QC/ Thẩm định/ Giám định
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 04/06/2024
Hạn nộp: 04/07/2024
Job Purpose
The job holder responsible for receive, guide and resolve customer requests/reflections/complaints related to individual products/services via phone/email/website in line with the bank's general strategic orientation .
Key Accountabilities (1)
Perform 24/7 call center work
- Work in assigned shift (including holidays and public holidays) to ensure 24/7 operation.
- Analyze customer needs and advise and guide appropriate financial products and services through contact channels.
- Receive requests from customers when having problems during product use, checking on system management software, analyzing and evaluating according to business processes and handling directly for customers in the process of using the product. the scope of jurisdiction is specified.
- Receive customer complaints and denunciations, evaluate and classify the complexity to directly handle or coordinate with departments/branches/transaction offices/laws to find solutions to minimize negative impact on the bank's image.
- Detecte typical problems in the process of receiving calls and making recommendations to resolve them within the scope of responsibility in order to provide timely remedial measures and limit risks for the Bank.
- Work in assigned shift (including holidays and public holidays) to ensure 24/7 operation.
- Analyze customer needs and advise and guide appropriate financial products and services through contact channels.
- Receive requests from customers when having problems during product use, checking on system management software, analyzing and evaluating according to business processes and handling directly for customers in the process of using the product. the scope of jurisdiction is specified.
- Receive customer complaints and denunciations, evaluate and classify the complexity to directly handle or coordinate with departments/branches/transaction offices/laws to find solutions to minimize negative impact on the bank's image.
- Detecte typical problems in the process of receiving calls and making recommendations to resolve them within the scope of responsibility in order to provide timely remedial measures and limit risks for the Bank.
Key Accountabilities (2)
Quality assurance service
- Regularly update the latest information on banking products and services to ensure the most accurate product and service information.
- Sending to the Director difficult/complex requests, ensuring that customers are satisfied with the quality and service of Techcombank and in line with Techcombank's commitment to service quality.
- In case, the scope of support is not under the prescribed authority, analyze and evaluate to provide appropriate handling solutions for customers and coordinate with business departments to meet service requirements until the customer satisfied.
- Regularly update the latest information on banking products and services to ensure the most accurate product and service information.
- Sending to the Director difficult/complex requests, ensuring that customers are satisfied with the quality and service of Techcombank and in line with Techcombank's commitment to service quality.
- In case, the scope of support is not under the prescribed authority, analyze and evaluate to provide appropriate handling solutions for customers and coordinate with business departments to meet service requirements until the customer satisfied.
Nộp hồ sơ liên hệ
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Nhân Viên Quản Lý Chất Lượng QA&QC
Công ty cổ phần Sô cô la Belcholat
Từ 8 triệu VNĐ
Hà Nội
10/07/2024
Quản Lý Chất Lượng Giảng Dạy
Công Ty Cổ Phần Giáo Dục Kohi Việt Nam
15 - 17 triệu VNĐ
Hà Nội
23/07/2024
Trưởng nhóm Inbound/ Trưởng nhóm Tổng đài
TỔNG CÔNG TY BẢO HIỂM VIETINBANK - VBI
thỏa thuận
Hà Nội
15/07/2024
Quality Assurance
Công Ty TNHH Hệ Thống Thông Tin FPT - FPT Information System - FPT IS
Thoả thuận
Hà Nội
25/07/2024
Chuyên viên đảm bảo chất lượng
CÔNG TY CỔ PHẦN DƯỢC PHẨM SOHACO MIỀN BẮC
12.000.000 vnđ - 24.000.000 vnđ (600$ - 1200$)
Hà Nội
30/06/2024
Vị trí Officer, Contact Center (40001410) do công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Officer, Contact Center (40001410) hoặc công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) ở các link phía trên
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên