OneOps consultant - French speakingTeamwork Vietnam Ltd

Mô tả Công việc
Working in an international context, the OneOps consultant has a very important role in our organization since he/she represents the first level of support. His/her actions will be decisive on the quality of support as he/she usually :
monitors ITSM tools and guarantees optimal support, particularly for the most critical incidents
analyzes tickets, performs required actions when the incident / request falls under first level support
follows-up tickets resolution and escalates when necessary
performs daily checks on the systems of our customers
performs various L1 tasks (relaunching a failed backup job, data recovery, account creation, etc...)
answers phone calls, reports activity and ensures the relay with the next team
He/she will have access to many tools widespread on the market : Service-Now, SAP, Datadog, Veeam, ESET, ...
There are various possibilities of evolution perspectives.
monitors ITSM tools and guarantees optimal support, particularly for the most critical incidents
analyzes tickets, performs required actions when the incident / request falls under first level support
follows-up tickets resolution and escalates when necessary
performs daily checks on the systems of our customers
performs various L1 tasks (relaunching a failed backup job, data recovery, account creation, etc...)
answers phone calls, reports activity and ensures the relay with the next team