Online Platform Operation Director (Remote Job)

We're currently looking for a talented Operation Director who would love to have a career at a fast-growing Canadian software company to work on the following

• Manage the Operation Team to coordinates ongoing traffic-driving for listing activities

• Design Mentoring capability roadmap and requirements through partnership with our In-residence Mentor team

• Design Affiliate Program to grow our Mentors and Coaches Network

• Enhance our current University Ambassador Program to expand and enrich future users base

• Maintains Mentor/Mentee communications in cooperation with Marketing and Content team Manager

• Drives projects that deliver Mentor/Mentee experience through innovation, customer insights, and data .

• Create, measure, and report on results using GA, Data Studio and our internal CRM and Performance Tracking System in collaboration with the IT and Devs Team.

• Define the processes required to standardize the management of marketplaces on eMentorHub with Product Team

• Align on strategic approach, key tactics, best practices, measurement requirements and evolving marketplace trends with Management Team

• Work cross functionally to deliver an optimal shopping, selling, and administrative experience