Operation Manager (Nationality: Japanese)

Build, lead, and manage the operations team, providing guidance and support to ensure high performance.
Develop and implement operational strategies to support business objectives and improve efficiency.
Manage the day-to-day operations and ensure delivery of all client's KPIs and targets.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Attending Weekly Meetings with Clients to share insights and highlights of operations.