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Mô tả công việc
Build, lead, and manage the operations team, providing guidance and support to ensure high performance.
Develop and implement operational strategies to support business objectives and improve efficiency.
Manage the day-to-day operations and ensure delivery of all client's KPIs and targets.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Attending Weekly Meetings with Clients to share insights and highlights of operations.
Yêu cầu
Nationality: Japanese
Bachelor's degree in Business Administration, Operations Management, or related fields.
Minimum of 3 years of experience in operations management, preferably in the BPO industry.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
Proficiency in English and Japanese.
Quyền lợi
Salary: Negotiable
Housing allowance; lunch allowance & transportation allowance.
Promotion opportunities
Periodical bonus: twice/year
Position promotion, salary review: once/year
13th month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Thông tin chung
- Ngày hết hạn: 14/10/2024
- Thu nhập: Thỏa thuận