Operation Manager

- Handle all shipments (for import, export for both sea & air)
- Receive information from foreign agents, domestic customers, colleagues in the company to quote door to door costs (including: shipping charges, loading, inspection, import license..., depending on the different request)
- Handle consolidation cargo
- Co-operate well with partners/ co-workers (customs, forwarders, carriers, trucking companies...) to provide good service to customer & also avoid any trouble
- Customer service carefully
- Response and discuss to customers some information related to shipments such as cost incurred, missing documents...
- Effectively solve customers' complaints (if any). Connect closely to customers to avoid/to solve any problem (if any)
- Check rate and serve for bidding. Collect and check rate: ocean freight/air freight/trucking rate/customs rate to make sure the best rate for bidding
- Report to Director for any irregularity
- Have experience and relationship with customs clearance and sea line, airline
- Check customs rate in any case
- Check customs condition for all kinds of shipments (import/export, sea/air)
- Monitor Value added services (customs, trucking, others) activities to ensure that shipments are arranged and deliveried on time
- Well-coordinate with all related parties at different locations to ensure appropriate & timely actions
- Manage service performance & KPIs; providing action plans for further improvement
- Have experience in trucking