Operation - Ocean Freight Leader

1. Operations
• Develop and implement short-term and long-term strategies and plans for Ocean Freight team to improve service quality.
• Work collaboratively with other departments, to ensure that Ocean freight strategies align with overall business goals.
• Monitor the Ocean import/export cargoes to ensure smoothly operations and compliance with regulation, providing guidance and support to achieve work efficiency and productivity.
• Find, negotiate and select appropriate sub-contractors, service providers, shipping lines, oversea agents... to get best competitive rates and good services to match with customers' requirements; then appoint, follow up and control service providers during shipments handling process.
• Support and coordinate with Sales/Cus/Doc Department to resolve related issues.
• Conduct market research: Conducting market research to stay informed of the competition, industry trends, and customer needs, which will help make informed pricing decisions.
• Expand company's networks through out alliance, conference, and marketing activities.
• Maintain and develop relationships with shipping lines, airlines, co-loaders.
• Ensure customer satisfaction and feedback to customers in professional manner.
2. Internal management
• Support, participate in the recruitment process for Ocean team.
• Develop goals and KPIs.
• Develop training programs, direct training to ensure the quality of team members, evaluate employee performance periodically.
• Build and develop Pricing and Customer Service process. Implement periodical evaluation the processes and continuously improve innovation.
• Supervise the activities of team members, speed up the progress, quality and capacity of team members.