Operation Service Specialist

Mô tả Công việc
Support the development, implementation, deployment and continuous improvement of organizational- Japanese Chain Restaurant (JCR) programs and technology platforms to make it easier for field Staff to deliver company mission
Summary of essential job functions
As Operations Services Specialist - Technologies, your responsibilities and essential job functions include but are not limited to the following:
· Collaborate with the business team and be the lead for the implementation, testing and support the successful launch of new products, promotions, market-wide initiatives and LSM initiatives.
· Lead the improvement works to the integrated system and create resources and tools to support the execution. Integrated systems include:
o POS: especially button names, button layout, LTO programs, and all POS procedures for Staff
o Create Finish good and item code on DF 365 and integrate to POs
o Reward App: related to Member app
· Lead the check and testing of BOM for beverages, food and retail items on DF365 system.
· Create reporting templates for market wide KPIs
· Work with IT on Power BI reports for Operations
· Extracts, analyses and communicate progress of programs. Prepare data for weekly review and monthly Operations Review
· Set up and Maintain Operations SharePoint
· Supports Operations Services component of AOP projects and implementation and any events organized by Operations Services.
· Conduct store assessment as QSC, Mysteri shopper, if assigned.
· Create Memo send to store
· Participate to develop training system
· Follow and complete task required by Head of company , Legal.