Operations Excellence Manager

General Description:
The role is responsible for driving operational performance and executing continuous improvement initiatives across multiple warehouse sites. It partners closely with site Operations teams to standardize operating processes, improve productivity and labor efficiency, optimize operating costs, and ensure stable and scalable warehouse operations. The position supports day-to-day operational excellence by embedding sustainable operational changes that enhance service levels, safety, and customer satisfaction, in line with the Operations Excellence framework.
Responsibilities:
- Driven Continuous Improvement in Warehouse Operations:
• Lead CI initiatives originating from specific warehouse operational challenges such as low
productivity, capacity constraints, and high labor cost.
• Translate Operations Excellence strategy into site-specific, execution-ready improvement
roadmaps (layout, manpower model, process flow).
• Hands-on leadership of Lean/CI projects within warehouse operations, including:
✔ Labor productivity improvement.
✔ Warehouse layout, slotting, picking and material flow optimization.
✔ Space utilization and capacity release.
• Participate or conduct end-to-end Value Stream Mapping (Inbound → Storage → Picking →
Outbound) to eliminate non-value-added activities.
• Lead Gemba Walks, Kaizen events, and pilot improvements at site level prior to wider rollout.
- Standardization & Operational Scalability:
• Develop and deploy standard work, manpower models, and productivity standards across
sites.
• Ensure improvements are feasible, scalable, and repeatable for new sites, volume growth, or
new customers.
• Work closely with CI representatives at sites to embed improvements into daily operations,
avoiding additional operational burden.
- Practical Change Management:
• Assess site operational maturity (X-Site) and prioritize initiatives with direct impact on P&L
and service level performance.
• Establish CI governance and improvement pipeline aligned with warehouse KPIs.
• Quantify, validate, and track benefits, including:
✔ Labor hour reduction.
✔ Productivity improvement.
✔ Space and capacity release.
✔ Conduct regular performance reviews with site leaders and proactively escalate risks.
- Project Management:
• Lead and manage operational improvement projects across warehouse sites from initiation
to implementation.
• Coordinate stakeholders, timelines, risks, and resources to ensure successful project delivery
and sustainable results.