Operations Executive (Working in Ha Noi)

Mô tả Công việc
Head Office Coordination
• Work closely with the Head Office Operations Team in Ho Chi Minh City to align on tour schedules, product updates, and client requirements
• Communicate daily operational updates, on-ground feedback, and issue reports to the central team
• Ensure all Ha Noi-based operations are executed in line with FLORION DMC's service standards and procedures
• Participate in team briefings, planning calls, and cross-office coordination meetings as required
Tour Operations & Execution
• Oversee the end-to-end execution of tour programmes for incoming Indian and European groups in and around Ha Noi
• Coordinate all ground arrangements including hotel check-ins, transport logistics, guide assignments, and activity bookings
• Conduct pre-tour checks to ensure all services are confirmed and documentation is in order
• Handle last-minute changes, amendments, and on-ground issues swiftly and professionally
• Ensure guides and drivers are fully briefed and equipped before each tour departure
Supplier & Vendor Management
• Manage relationships with hotels, restaurants, transport providers, local guides, and activity operators in and around Ha Noi
• Negotiate rates, confirm bookings, and follow up on all supplier confirmations
• Monitor service quality and provide feedback to suppliers to maintain FLORION DMC's standards
• Maintain an up-to-date and accurate supplier database for the Ha Noi region
Client & Guide Support
• Act as the primary point of contact for guides and clients during active tours in the Ha Noi region
• Handle client queries, complaints, and special requests in a timely and professional manner
• Ensure a consistently high level of service delivery and guest satisfaction
• Collect post-tour feedback and report insights to the operations and product teams
Administration & Reporting
• Maintain accurate records of all operational activities, bookings, and communications
• Prepare operational reports, tour summaries, and cost reconciliations as required
• Support the Head Office team with data entry, document preparation, and filing
• Proficiently use Microsoft Office tools and travel operation systems for day-to-day tasks