Operations Executive

Job Description:
The Operations Executive is part of the Operations Department at Khiri Travel. At the core of our work is making our clients fall in love with our efficiency, organization, and punctuality and going above and beyond to ensure clients have the best experience while in Vietnam. This person has an excellent relationship with our local partners in Vietnam and can work independently to ensure itineraries are operated according to the stated itinerary provided using our products and systems.
Key Responsibilities:
● Make arrangements with local service providers to provide effective and timely delivery of itineraries
● Coordinate travel arrangements where necessary with other offices and agents.
● Revert proactively to the Sales team and other Khiri departments as necessary.
● Issue, gather and prepare documents required for each itinerary as required by agent criteria
● Thorough understanding of the Khiri Travel products and a good knowledge of Khiri partners.
● Brief tour leaders/guides on their upcoming trips, stressing client's expectations and special needs.
● Make contact with clients at regular intervals during their programs
● Local guide quality control by troubleshooting and working with them regularly
● To resolve proactively any complaints, queries, and concerns regarding services
● Monitor clients' feedback on product delivery on the ground and suggest improvements
● Actively propose and join in hotel and product inspections and report to management
● Other tasks as directed by Operations & Travel Experience Manager
● Inspect hotels & tours in the central of Vietnam
● Explore new opportunities and establish new partnerships through networking, site inspections, and other meetings
*This role profile is not exhaustive; it may be amended from time to time to meet the needs of the business*
Success Factors:
● Highly organized, detail-oriented and accuracy in work
● Strong time management skills and the ability to multitask
● Friendly, energetic, and positive attitude
● Open to learning, meeting new people, and trying new things
● Responsible team player who can also thrive working independently