Operations Officer, KYC

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Operations Officer, KYC.
Job Profile
Service, amend, cancel or close existing accounts associated with customer products or services with low to medium complexity and administer product/service processing within the guidelines of the service level agreements and under the guidance of senior team member.
Summary of Main Tasks and Responsibilities
The role holder will:
* Responsible for CDD (Customer Due Diligence) analyst and QC/QA for WPB Customers.
* Research customer information via multiple sources and inquire information by contacting directly customer via phone where applicable.
* Work with BFCR and other compliance functions for CDD, AML and Sanctions LoBP, undertaking QC/QA for CDD process in accordance with the HSBC Global Standard and the relevant laws and
* local policies, processes & procedures. Interface with Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles
* To provide technical support to the team so that KYC Ops is performed in an efficient, accurate and professional manner, and in accordance to relevant policies
* Support KYC Ops requirements for WPB customers
* Evaluate impact of new regulatory / internal requirements and provide timely feedback.
* Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
* Meet the needs and expectations of customers by ensuring that escalation and complaints are
* handled in a timely and appropriate manner.
* Ensure KYC profiles presenting to RMs are error-free for timely sign-off.
* Develop and maintain excellent professional relationship with all stakeholders.