Operations Officer, WPB Ops Full-time 2024NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)

About the job
Job ID: 239012
Location: Ho Chi Minh City, Vietnam
Job type: Permanent - Full Time
Work style: Hybrid Working
Opening date: 31-Jul-2024
Closing date: 29-Aug-2024
Job Advert Details
Is responsible for ensuring the teams deliver in line with its demand statements.
Is responsible for planning and prioritisation of day to day services across teams.
Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.
Process customer instructions accurately in accordance with agreed quality standards.
Demonstrate ways to improve service quality and exceed customer's expectations.
Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
Ensure that transactions are executed in accordance with the established procedures and standards.
Qualifications
Experience in banking is required.
Prior experience and background required.
Good knowledge of the products/systems/applications used in the operational environment.
Strong communication & interpersonal skills.
Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines.
Proven track record towards high level of customer service.
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