Operations Senior Manager - Financial

Location:
Hanoi
All
Work Type:
Permanent
Salary:
to
Fintech company (Remote working)
Growth Market in SEA
salary package: $2,500 Net ++
As Senior Operations Manager / Operations Director, you will need to wear many hats and be adept at bringing structure to a startup environment. This is an intense business side startup role, and this person will work closely with the founders and Chief Operating Officer, to ensure that all operational tasks are effectively monitored and timely completed across the business.
This is a unique opportunity to have direct leadership responsibility for the growth of a fast-growing international startup venture and its Operations department. This data-driven role calls for a combination of analytical thinking and inter-personal ability to manage partnerships. We are growing at an exponential rate, so the ability to adapt to a new and ever changing environment is essential.
What you will do
• Work closely with COO and leadership team to shape operational strategy, and build launch playbooks for our key verticals (including Arts, Games and Media/Entertainment)
• Coordinate across Operations, Product, Technology and Marketing teams to ensure proper support and alignment for our NFT drops, including merchandise production, order management, CRM, crypto payment, and general marketplace operations
• Customer and partner onboarding management
• Business process design of internal, customer and operational processes, and build strong internal working practices
• Monitor NFT drops and campaigns progress and results, using data analysis and internal/external feedback to ensure operational efficiency and amazing user experience
• Monitor the company's operating system as a super admin, and be comfortable with using operational tools (e.g. Google Enterprise, JIRA, CRM, Zendesk, etc.)
• Develop reporting and dashboards to define and track measurable OKRs and KPIs
Job Requirements
• Fluency in English and Vietnamese (both verbal and written skills)
• Minimum 3 years of operations, analytical or consulting experiences in one of these fields: e-commerce, financial technologies, and/or two-sided marketplace business models
• Experience in or knowledge in blockchain and crypto is a big plus
• Prior technology startup experience is highly preferred
• Excellent communication skills and problem-solving skills, with high EQ
• Be sensitive to processes, and has logical thinking for data-driven decision making
• Be very comfortable with numbers and Excel
• Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting
• Strong sense of responsibility. Detail-oriented and meticulous. A strong teamplayer
• Honest. Hungry to learn. Hard-working. A "winning" mindset • Be able to work flexible and stretched hours to manage multiple NFT campaigns


Benefits:

• Company ESOP token package
• Ground floor opportunity - shape the growth and direction of an international startup
• Great career development opportunities in a fast-growing company
• Work with founders and senior leadership, who are successful serial entrepreneurs and alumni of Ivy League schools (Yale, LSE, Harvard, University of Chicago)
• Startup perks (remote working, relaxed dress code, project-based bonus, happy hours, and ability to have impact immediately)
• An opportunity to solve fast-moving, challenging and unique business problems, with high exposure to global projects
• Get access to an amazing list of advisors, investors and world-class experts in the areas of blockchain, NFT, creative industries, media and games
• Make a difference in the world - Be a part of the future of financial / commerce technology

Reference Number:
535459
Contact Details:
[protected info]
Profession:
Financial > Fintech
Company:
PERSOLKELLY Client