Operations Supervisor (giám sát học vụ) - ila hồ chí minhTrung Tâm Ngoại Ngữ ILA Vietnam

Mô tả Công việc
1 . Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development
2. Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
3. Staff supervising
- Observe/monitor to make sure Operation Officer's performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
4. Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use
5. Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct
6. Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes
7. Scheduling
- Supervise SE to make sure smart and correct scheduling
- Work with AM to monitor and forecast teachers on time
8. TA management
a. Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
b. Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling
c. Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination
d. TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- TA SS: conduct, follow up improvement action
9. Social/Motivation activities