Order Processing ExecutiveCÔNG TY TNHH DỊCH VỤ THƯƠNG MẠI YES4ALL
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Xuất - Nhập khẩu, Tư vấn/ Chăm sóc khách hàng, Vật tư/Thiết bị/Mua hàng, Thống kê, Marketing - PR, Giao Dịch Khách Hàng
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 23/09/2024
Hạn nộp: 23/10/2024
Mô tả công việc
Mô tả Công việc
Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have more than 300 young and talented members with expert knowledge and experience in the e-commerce industry.
We are on an ambitious journey to dominate not only Amazon's sporting goods market but also to enter new e-commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
I. JOB DESCRIPTION:
Sales Operations
● Receive and process orders (FBM, AMZ DS, WM DS, AVC WH): confirm PO, confirm shipment, submit ASN, submit invoice
● Work with warehouse team to create carton label, shipping label and manage last mile delivery
● Carrier claim: claim money from shipping carrier
● Dispute chargebacks, fines
● After Sales operations - Process return items in WH
● Solving ad-hoc issue during and after order delivery
Customer Service
● Reply customer's concerns, issues, inquiries on different channels
● Ensure all tasks are done within required timeframe set out by department procedure
● Process return and refund to customers according to sell channels and company's policy
● Collect, Handle bad reviews from customer
Project Management
● Meets deadlines, makes sure projects/activities are finished in time, time-management
● Service Provider
● Understand the company overall (background, systems,...)
● Ensure excellent standard of service is provided and maintained
Working Time
● Shift work: 8AM - 5PM or 9PM - 2AM (night shifts and weekend: work from home)
Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have more than 300 young and talented members with expert knowledge and experience in the e-commerce industry.
We are on an ambitious journey to dominate not only Amazon's sporting goods market but also to enter new e-commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
I. JOB DESCRIPTION:
Sales Operations
● Receive and process orders (FBM, AMZ DS, WM DS, AVC WH): confirm PO, confirm shipment, submit ASN, submit invoice
● Work with warehouse team to create carton label, shipping label and manage last mile delivery
● Carrier claim: claim money from shipping carrier
● Dispute chargebacks, fines
● After Sales operations - Process return items in WH
● Solving ad-hoc issue during and after order delivery
Customer Service
● Reply customer's concerns, issues, inquiries on different channels
● Ensure all tasks are done within required timeframe set out by department procedure
● Process return and refund to customers according to sell channels and company's policy
● Collect, Handle bad reviews from customer
Project Management
● Meets deadlines, makes sure projects/activities are finished in time, time-management
● Service Provider
● Understand the company overall (background, systems,...)
● Ensure excellent standard of service is provided and maintained
Working Time
● Shift work: 8AM - 5PM or 9PM - 2AM (night shifts and weekend: work from home)
Yêu cầu
Yêu Cầu Công Việc
II. SKILLS AND EXPERIENCES
● Bachelor's degree in economics, business administrator or related majors.
● Around 1 years of working experience (Fresh graduates are welcome)
● Good at Microsoft Excel and proficient in English
● Be able to work in team and coordinate with other departments
● Pursue good communications, problem-solving and time-management skills
QUYỀN LỢI
FOR YOU TO JOIN
● Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
● Salary review: annually or on excellent performance.
● Activities: company trips, team-building, and other customized monthly bonding events.
● Annual leaves: 16 days off and 01 Birthday Leave per year.
● Healthcare: annual health check, insurance according to Labor Law and extra Bao Viet Insurance package.
● Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri) and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
FOR YOU TO GROW
● Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
● Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
● Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.
FOR YOU TO STAY
● People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
● Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
● Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.
II. SKILLS AND EXPERIENCES
● Bachelor's degree in economics, business administrator or related majors.
● Around 1 years of working experience (Fresh graduates are welcome)
● Good at Microsoft Excel and proficient in English
● Be able to work in team and coordinate with other departments
● Pursue good communications, problem-solving and time-management skills
QUYỀN LỢI
FOR YOU TO JOIN
● Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
● Salary review: annually or on excellent performance.
● Activities: company trips, team-building, and other customized monthly bonding events.
● Annual leaves: 16 days off and 01 Birthday Leave per year.
● Healthcare: annual health check, insurance according to Labor Law and extra Bao Viet Insurance package.
● Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri) and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
FOR YOU TO GROW
● Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
● Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
● Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.
FOR YOU TO STAY
● People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
● Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
● Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
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Vị trí Order Processing Executive do công ty CÔNG TY TNHH DỊCH VỤ THƯƠNG MẠI YES4ALL tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Order Processing Executive hoặc công ty CÔNG TY TNHH DỊCH VỤ THƯƠNG MẠI YES4ALL ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH DỊCH VỤ THƯƠNG MẠI YES4ALL việc làm
tầng 2, L'Mak Building, 127 Hồng Hà, Phường 9, Phú Nhuận, TP HCM
Quy mô: Từ 101 - 500 nhân viên