Order Taker - Nhân Viên Tiếp Nhận Thông Tin (Housekeeping)
LOTTE Legend Hotel Saigon
Địa điểm làm việc: Hà Nội
Hết hạn: 3 tháng trước
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
PURPOSE OF POSITION
An Order Taker is responsible for receiving various orders, complaints or requests from customers and related departments on guest room maintenance and other matters. The Order Taker must inform related departments accurately. He/she must also manage any lost items.
MAIN ROLES
• Human Resource Management
Follow the company's human resource management regulations, and perform all tasks efficiently and in a way that increases the productivity of the department.
Have a clear understanding of company policies and their purpose. Carry out all duties accordingly.
Comply with the shift work schedule
• Training
Frequently inform employees of compliance with training regulations and any changes in the training policy.
Attend all training sessions as a trainee according to the company's training policies and the requests of senior employees responsible for the training.
• Order Taker Tasks
Receive order from customers and deliver them to the appropriate departments and employees
Frequently check whether the customer orders have been attended to appropriately
Sincerely apologize to customers if their request has not been taken care of
Receive guest room facility-related orders and deliver them to the facilities management department
Consult the front office in carrying out daily cleaning duties so as to ensure undisrupted guest room sales
If guest room needs to be repaired, consult the front office to attend to it
Organize guest rooms in poor repair and attend to them so that they can be sold
If any lost items are found, show initiative in contacting the appropriate customer and returning to them
Manage customer rental items. Be prepared by keeping items that meet customer needs
Gather and enter customer preference date.
Inform inspectors and room maids of any preference data of customers scheduled to check in that day
Check the courtesy of the customer's schedule to check in that day and inform the appropriate floor.
Inform the appropriate floor and senior employees of the list of important guest schedule to check in that day
Manage the master key to guest rooms and the master key to the safes in guest rooms
Upon receiving a complaint from a customer, handle it appropriately and report it to a senior employee
Report any noteworthy matters from guest rooms to a senior employee.
Management and Maintenance of Facilities and Environment (Other Tasks)
Keep the workplace clean.
Keep the equipment used in the department in top condition.
Report on, and attend to, customer requests.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
SUPPORTIVE ROLES
Maintain a close, cooperative relationship with other departments to guarantee effective communication.
Oversee the use of supplies in the department and maintain a clean and tidy environment.
An Order Taker is responsible for receiving various orders, complaints or requests from customers and related departments on guest room maintenance and other matters. The Order Taker must inform related departments accurately. He/she must also manage any lost items.
MAIN ROLES
• Human Resource Management
Follow the company's human resource management regulations, and perform all tasks efficiently and in a way that increases the productivity of the department.
Have a clear understanding of company policies and their purpose. Carry out all duties accordingly.
Comply with the shift work schedule
• Training
Frequently inform employees of compliance with training regulations and any changes in the training policy.
Attend all training sessions as a trainee according to the company's training policies and the requests of senior employees responsible for the training.
• Order Taker Tasks
Receive order from customers and deliver them to the appropriate departments and employees
Frequently check whether the customer orders have been attended to appropriately
Sincerely apologize to customers if their request has not been taken care of
Receive guest room facility-related orders and deliver them to the facilities management department
Consult the front office in carrying out daily cleaning duties so as to ensure undisrupted guest room sales
If guest room needs to be repaired, consult the front office to attend to it
Organize guest rooms in poor repair and attend to them so that they can be sold
If any lost items are found, show initiative in contacting the appropriate customer and returning to them
Manage customer rental items. Be prepared by keeping items that meet customer needs
Gather and enter customer preference date.
Inform inspectors and room maids of any preference data of customers scheduled to check in that day
Check the courtesy of the customer's schedule to check in that day and inform the appropriate floor.
Inform the appropriate floor and senior employees of the list of important guest schedule to check in that day
Manage the master key to guest rooms and the master key to the safes in guest rooms
Upon receiving a complaint from a customer, handle it appropriately and report it to a senior employee
Report any noteworthy matters from guest rooms to a senior employee.
Management and Maintenance of Facilities and Environment (Other Tasks)
Keep the workplace clean.
Keep the equipment used in the department in top condition.
Report on, and attend to, customer requests.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
SUPPORTIVE ROLES
Maintain a close, cooperative relationship with other departments to guarantee effective communication.
Oversee the use of supplies in the department and maintain a clean and tidy environment.
Yêu cầu
QUALIFICATIONS
Education: Education: High school diploma or its equivalent.
Experience: Experience in hotel housekeeping preferred
Credentials: Hotel housekeeping certificate preferred
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Must be a good communicator. Must be able to train and make reports.
Must have fluent English skills to serve guests and make reports
Must know and understand company regulations and applicable laws regarding hotel management.
Must be able to use MS Office
Education: Education: High school diploma or its equivalent.
Experience: Experience in hotel housekeeping preferred
Credentials: Hotel housekeeping certificate preferred
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Must be a good communicator. Must be able to train and make reports.
Must have fluent English skills to serve guests and make reports
Must know and understand company regulations and applicable laws regarding hotel management.
Must be able to use MS Office
Quyền lợi
Attractive & competitive salary with high service charge.
02 months of probation with Full salary & Service charge.
Clear career development plan with many engaging training courses (local & international).
Wonderful working environment with professional team.
Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
02 months of probation with Full salary & Service charge.
Clear career development plan with many engaging training courses (local & international).
Wonderful working environment with professional team.
Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
Thông tin chung
- Ngày hết hạn: 18/10/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Công ty chưa cập nhật thông tin....
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Công Ty Cổ Phần Đầu Tư Và Công Nghệ HVC
10 - 15 triệu
Còn 11 ngày
Hà Nội
CÔNG TY TNHH GF CAPITAL VIỆT NAM
12 - 17 triệu VND
Còn 8 ngày
Hà Nội, Hồ Chí Minh
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.