Order Taker - Nhân Viên Tiếp Nhận Thông Tin (Housekeeping)LOTTE Legend Hotel Saigon
Nơi làm việc: Hà Nội
Ngành nghề: Khách sạn - Nhà hàng, Nhân sự, Người giúp việc/ Phục vụ/ Tạp vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 16/09/2024
Hạn nộp: 18/10/2024
Mô tả công việc
PURPOSE OF POSITION
An Order Taker is responsible for receiving various orders, complaints or requests from customers and related departments on guest room maintenance and other matters. The Order Taker must inform related departments accurately. He/she must also manage any lost items.
MAIN ROLES
• Human Resource Management
Follow the company's human resource management regulations, and perform all tasks efficiently and in a way that increases the productivity of the department.
Have a clear understanding of company policies and their purpose. Carry out all duties accordingly.
Comply with the shift work schedule
• Training
Frequently inform employees of compliance with training regulations and any changes in the training policy.
Attend all training sessions as a trainee according to the company's training policies and the requests of senior employees responsible for the training.
• Order Taker Tasks
Receive order from customers and deliver them to the appropriate departments and employees
Frequently check whether the customer orders have been attended to appropriately
Sincerely apologize to customers if their request has not been taken care of
Receive guest room facility-related orders and deliver them to the facilities management department
Consult the front office in carrying out daily cleaning duties so as to ensure undisrupted guest room sales
If guest room needs to be repaired, consult the front office to attend to it
Organize guest rooms in poor repair and attend to them so that they can be sold
If any lost items are found, show initiative in contacting the appropriate customer and returning to them
Manage customer rental items. Be prepared by keeping items that meet customer needs
Gather and enter customer preference date.
Inform inspectors and room maids of any preference data of customers scheduled to check in that day
Check the courtesy of the customer's schedule to check in that day and inform the appropriate floor.
Inform the appropriate floor and senior employees of the list of important guest schedule to check in that day
Manage the master key to guest rooms and the master key to the safes in guest rooms
Upon receiving a complaint from a customer, handle it appropriately and report it to a senior employee
Report any noteworthy matters from guest rooms to a senior employee.
Management and Maintenance of Facilities and Environment (Other Tasks)
Keep the workplace clean.
Keep the equipment used in the department in top condition.
Report on, and attend to, customer requests.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
SUPPORTIVE ROLES
Maintain a close, cooperative relationship with other departments to guarantee effective communication.
Oversee the use of supplies in the department and maintain a clean and tidy environment.
An Order Taker is responsible for receiving various orders, complaints or requests from customers and related departments on guest room maintenance and other matters. The Order Taker must inform related departments accurately. He/she must also manage any lost items.
MAIN ROLES
• Human Resource Management
Follow the company's human resource management regulations, and perform all tasks efficiently and in a way that increases the productivity of the department.
Have a clear understanding of company policies and their purpose. Carry out all duties accordingly.
Comply with the shift work schedule
• Training
Frequently inform employees of compliance with training regulations and any changes in the training policy.
Attend all training sessions as a trainee according to the company's training policies and the requests of senior employees responsible for the training.
• Order Taker Tasks
Receive order from customers and deliver them to the appropriate departments and employees
Frequently check whether the customer orders have been attended to appropriately
Sincerely apologize to customers if their request has not been taken care of
Receive guest room facility-related orders and deliver them to the facilities management department
Consult the front office in carrying out daily cleaning duties so as to ensure undisrupted guest room sales
If guest room needs to be repaired, consult the front office to attend to it
Organize guest rooms in poor repair and attend to them so that they can be sold
If any lost items are found, show initiative in contacting the appropriate customer and returning to them
Manage customer rental items. Be prepared by keeping items that meet customer needs
Gather and enter customer preference date.
Inform inspectors and room maids of any preference data of customers scheduled to check in that day
Check the courtesy of the customer's schedule to check in that day and inform the appropriate floor.
Inform the appropriate floor and senior employees of the list of important guest schedule to check in that day
Manage the master key to guest rooms and the master key to the safes in guest rooms
Upon receiving a complaint from a customer, handle it appropriately and report it to a senior employee
Report any noteworthy matters from guest rooms to a senior employee.
Management and Maintenance of Facilities and Environment (Other Tasks)
Keep the workplace clean.
Keep the equipment used in the department in top condition.
Report on, and attend to, customer requests.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
SUPPORTIVE ROLES
Maintain a close, cooperative relationship with other departments to guarantee effective communication.
Oversee the use of supplies in the department and maintain a clean and tidy environment.
Yêu cầu công việc
QUALIFICATIONS
Education: Education: High school diploma or its equivalent.
Experience: Experience in hotel housekeeping preferred
Credentials: Hotel housekeeping certificate preferred
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Must be a good communicator. Must be able to train and make reports.
Must have fluent English skills to serve guests and make reports
Must know and understand company regulations and applicable laws regarding hotel management.
Must be able to use MS Office
Education: Education: High school diploma or its equivalent.
Experience: Experience in hotel housekeeping preferred
Credentials: Hotel housekeeping certificate preferred
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Must be a good communicator. Must be able to train and make reports.
Must have fluent English skills to serve guests and make reports
Must know and understand company regulations and applicable laws regarding hotel management.
Must be able to use MS Office
Quyền lợi được hưởng
Attractive & competitive salary with high service charge.
02 months of probation with Full salary & Service charge.
Clear career development plan with many engaging training courses (local & international).
Wonderful working environment with professional team.
Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
02 months of probation with Full salary & Service charge.
Clear career development plan with many engaging training courses (local & international).
Wonderful working environment with professional team.
Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
Giới thiệu công ty
Việc làm tương tự
GHTK | Hà Nội | Thực Tập Sinh Tuyển Dụng Fulltime - Thu nhập 7 - 10 triệu/tháng
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 10 triệu VND
Hà Nội
10/10/2024
NHÂN VIÊN BUỒNG PHÒNG
CÔNG TY CỔ PHẦN QUẢN LÝ KHÁCH SẠN NESTA VIỆT NAM
8 - 12 triệu
Hà Nội
30/09/2024
Nhân viên Buồng phòng / Housekeeper
Elegant Suites Westlake Executive Hotel & Residences
Thỏa thuận
Hà Nội
03/10/2024
Nhân Viên Tuyển Dụng - HRBP
CÔNG TY CỔ PHẦN CHỨNG NHẬN VÀ GIÁM ĐỊNH QUỐC TẾ ISOCERT
8 - 15 triệu
Hà Nội
18/10/2024
Nhân Viên Buồng Phòng (Room Attendtant)
CÔNG TY TNHH THƯƠNG MẠI VÀ DU LỊCH M&C VIỆT NAM
5 - 8 triệu
Hà Nội
10/10/2024
Vị trí Order Taker - Nhân Viên Tiếp Nhận Thông Tin (Housekeeping) do công ty LOTTE Legend Hotel Saigon tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Order Taker - Nhân Viên Tiếp Nhận Thông Tin (Housekeeping) hoặc công ty LOTTE Legend Hotel Saigon ở các link phía trên
Giới thiệu công ty