I. Position Overview
The OTA
Account Manager is responsible for managing online travel agency (OTA) platforms, optimizing room revenue, and ensuring effective digital distribution of the hotel's inventory. This role focuses on developing room packages, monitoring pricing competitiveness, analyzing performance data, and maintaining strong relationships with OTA partners to maximize the hotel's online market share and occupancy.
Reports directly to: General Manager
II. Key Responsibilities
1. OTA Platform Management
Oversee all OTA channels (Book*******, Agoda, etc.) to ensure accurate content, rates, and availability.
Coordinate product listings, promotions, and marketing campaigns across platforms.
Work closely with the Sales and Marketing team to align OTA strategies with hotel promotions and brand positioning.
2. Room Rate and Inventory Control
Manage room rates dynamically by room type, date, and market segment to optimize revenue.
Monitor rate parity across all online channels to maintain brand consistency.
Coordinate with the Sales and Reservation teams to forecast demand and adjust availability accordingly.
3. Room Package Development
Develop and maintain attractive bundled products.
Collaborate with external partners and internal departments to design competitive offers that drive bookings and enhance guest experience.
4. Performance Monitoring and Data Analysis
Conduct monthly OTA performance reports, including revenue, conversion rate, and market share analysis.
Identify trends and provide actionable insights to improve performance and profitability.
Track online reputation metrics and coordinate with Marketing to address guest feedback effectively.
5. OTA Market Share Growth
Develop initiatives to increase OTA occupancy and booking share.
Maintain strong relationships with OTA account managers to secure better visibility and promotional opportunities.
Benchmark against competitors and recommend strategic adjustments to strengthen market positioning.
Bachelor's degree in Hospitality, Marketing, Business, or a related field.
Minimum 3 years of experience in e-commerce or hotel sales and marketing.
Strong computer literacy and proficiency in Microsoft Office (Excel, Word, PowerPoint) for data handling and reporting.
Hands-on experience in OTA channel management or working with PMS systems such as Opera, Sitemap, or TravelClick is highly preferred.
Strong analytical, negotiation, and communication skills.
Proficiency in OTA extranets, channel managers, and Excel-based reporting.
Good command of English, Korean is an advantage.
Detail-oriented, data-driven, and able to work under pressure.
Competitive salary based on experience and qualifications.
Staff meals, uniform, parking allowance, and social insurance.
Other benefits in accordance with company policy.