Outbound Manager (Call Center)

To improve overall services and performance of Contact Center Regular to Transcosmos' Client customers, it is critical for Outbound Manager to institute an experienced outsourcing service to help provide energy services Outbound Contact Center Regular comprising the agent, team leader, and supervisor.
Responsibilities tied with Requirements:
· Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context.
· Supervising a dynamic team to support Transcosmos' Client managed services to team members through monitoring, briefing, coaching, and others.
· Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
· Taking decisions about problems that occurred in the entire program that supports service Contact Center Transcosmos' Client and its analysis.
· Reporting to General Manager/CC Director for any abnormalities in operation
· Developing personal performance and team members such as training, briefings, seeking information latest, and others
· Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
· Doing the responsibility and authority in accordance with the business processes defined by Transcosmos' Client
· Provide Activity Report as Team performance report daily, weekly and monthly bases.
· Attending Weekly Meeting with Clients to share insights and highlights of operation.
· Attending to ad-hoc tasks as assigned by General Manager or Client.