Mô tả công việc
Customer Service
• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
• Ensures Food and Beverage Division meets the Hotel's targets in the areas of Guest Satisfaction Survey and Customer Audits.
Yêu cầu
Qualifications
• Diploma or Degree in Food and Beverage, Hospitality Management or equivalent is an advantage.
Experience
• Minimum 5 years' experience in a similar capacity
• People and customer oriented, motivator and self-starter
Quyền lợi
Quyền lợi được hưởng:
- Social Insurance as per Vietnamese Law
Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam
- Other benefits of Sun Group
- Phí dịch vụ hàng tháng
- Các quyền lợi khác trao đổi khi phỏng vấn.
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Ẩm thực
Vị trí
Outlet Manager
Cập nhật
[protected info]:45
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Huyện Phú Quốc - Kiên Giang