Outlet ManagerHOLIDAY INN & SUITES SAIGON AIRPORT
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Thực phẩm - Đồ uống, Quản lý điều hành, Lương cao
Thu nhập: 12 - 20 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 01/08/2024
Hạn nộp: 02/09/2024
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Mô tả công việc
• Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations
• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
• Monitor service and food and beverage standards in the Outlet. Work with the Assistant Outlet Manager, Executive Sous Chef and Chef de Cuisine to take corrective actions where necessary
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Works closely with other Outlet Managers and other Departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Manages customer database and utilize effectively
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations
• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
• Monitor service and food and beverage standards in the Outlet. Work with the Assistant Outlet Manager, Executive Sous Chef and Chef de Cuisine to take corrective actions where necessary
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Works closely with other Outlet Managers and other Departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Manages customer database and utilize effectively
Yêu cầu
• Preferably diploma in Hotel Management, Food & Beverage, or related field
• 4 years related experience, including managerial experience, or an equivalent combination of education and experience
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
• Decision making and problem solving
• Must be fluent in Vietnamese and English
• Good writing skills
• Leadership skills with an ability to train, motivate, and create a team effort
• Well-versed in Excel, Word, PowerPoint and POS
• Must be flexible with work schedule, including extended hours, weekends, and holidays
• 4 years related experience, including managerial experience, or an equivalent combination of education and experience
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
• Decision making and problem solving
• Must be fluent in Vietnamese and English
• Good writing skills
• Leadership skills with an ability to train, motivate, and create a team effort
• Well-versed in Excel, Word, PowerPoint and POS
• Must be flexible with work schedule, including extended hours, weekends, and holidays
Quyền lợi
International working environment with friendly & fun atmosphere
5 working-day/week
Full Social, Health and Unemployment Insurance
24/7 Accident Insurance
International Training program
Uniform and Laundry
Duty meals
5 working-day/week
Full Social, Health and Unemployment Insurance
24/7 Accident Insurance
International Training program
Uniform and Laundry
Duty meals
Giới thiệu công ty
HOLIDAY INN & SUITES SAIGON AIRPORT việc làm
18e Cộng Hòa, Phường 4, Quận Tân Bình, TP Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên
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Giới thiệu công ty
HOLIDAY INN & SUITES SAIGON AIRPORT việc làm
18e Cộng Hòa, Phường 4, Quận Tân Bình, TP Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên