Mô tả Công việc
Job Purpose: Assist Digital Commerce Team Leader in managing and growing online sales channels, with primary responsibility for Third-Party Online (3PO) platforms and others Online Sale Platform (Own App, E-Commerce) of Si mer while supporting for Phê La if needed Drive sales growth, campaign execution, operational optimization, and customer experience enhancement across delivery platforms and own app while ensuring strong collaboration with internal stakeholders and external partners. Act as the key contact point for delivery platform operations, sales performance tracking, and partnership development to support company business objectives.
Key Responsibilities:
1. Own App & Delivery Channel Management
Manage daily operations and performance of Own app & delivery channels (3PO), including: ShopeeFood, Grabfood, GreenSM, BeFood, Up coming Delivery Partner
Monitor Own App activities & delivery platform performance to ensure operational efficiency and service quality.
Coordinate with stake holders & delivery partners to ensure smooth execution of campaigns, promotions, and platform visibility activities.
Support implementation of new delivery features, operational improvements, and platform integrations.
2. Sales Performance & Campaign Management
Execute sales-driven marketing campaigns for Own App & delivery channels in alignment with company business objectives.
Monitor sales performance, platform KPIs, and campaign effectiveness on a daily, weekly, and monthly basis.
Analyze sales trends, customer behavior, and operational data to identify growth opportunities and improvement areas.
Proactively propose tactical campaigns and partnership initiatives to drive traffic, conversion, and sales growth.
3. Partnership & Platform Management
Build and maintain strong relationships with delivery platform partners and related stakeholders.
Coordinate with partners on: Campaign execution, Platform visibility, Commercial activities, Joint promotions, New initiatives
Support negotiation and alignment of partnership activities to maximize business performance and brand visibility.
4. Customer Experience & Operational Support
Monitor customer feedback and delivery service quality across platforms.
Coordinate with Operations and Customer Service teams to ensure timely issue resolution and customer recovery.
Analyze customer feedback, operational issues, and service trends to improve customer satisfaction and delivery experience.
Support operational setup and process improvement initiatives for delivery channels.
5. Cross-functional Collaboration
Work closely with internal stakeholders to ensure effective execution of Own App Campaign & Delivery campaigns and operational initiatives, including:
Brand Marketing, Operations, Digital Transformation & IT, Finance, Supply Chain, Customer Service, Design Team
Coordinate campaign rollout and operational alignment for nationwide delivery activities.
Yêu Cầu Công Việc
Bachelor's Degree in Marketing, Business Administration, E-commerce, or related fields
3 years of experience in: Partnership Marketing/3PO Delivery/E-commerce Operations/Growth Marketing/
Trade Marketing/Sales-driven Marketing
Experience working with food delivery platforms and 3PO partners or Own App Management is highly preferred.
Background in F&B, Retail industries is an advantage
Strong analytical, data analysis, reporting, and business performance tracking skills.
Good understanding of delivery operations, customer journey, and stakeholder management.
Strong execution, problem-solving, and coordination skills; able to manage multiple projects in a fast-paced environment.