Payment Management Senior Manager

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The Payment Management Senior Managers with supports from with other support functions (IT, Ops Transformation ...) will drive the implementation of related systems from end to end for seamless registration of customer payment requests on all digital channels ... and auto-processing at back end. For counter channel, the Payment Management Senior Manager would be responsible to design an effective and efficient process E2E for CS/GA to follow. The process should have embedded controls to mitigate risk to an acceptable residual level.
On all channels, Payment Management Senior Management will also need to oversight the process E2E to ensure both good services are delivered to customers and at the same time managing overall risk with payment services.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.