Performance Management and Improvement, Senior Manager (Pmi, Lazada Logistics)

• The Performance Management (PMI) team is in charge of developing, executing, managing and reporting the right Key Performance Indicators (KPI) and work hand in hand with other functions within Lazada Logistics to ensure the suitability, compliance of these KPIs.

• Drive Logistics Performance smoothly in terms of operational workflow, backlog control, customer & seller experience on modes of Business as usual (BAU) and Mega Campaigns (CP).

The successful candidate will be responsible to ensure that the requirements above are met, provide input to other functions, identify potential improvement points and lead a performance analysts team.

• Manage the end-to-end performance control tower to prevent SLA breach in each logistics function, including: marketplace logistics, operation with in-house and third-party transportation, warehouse fulfillment, and cross border.

• Responsible in defining KPIs per function in operations; and Review existing KPIs and standardize based on the alignment with regional and local needs

• Collaborate with stakeholders in monitoring, reviewing and analysing performance across ecommerce logistics service sectors

• Generate new ideas for process improvement initiative to drive operations excellence

• Deep-dive analysis in cost and operations efficiency to identify the areas of improvement with technology and product support

• Lead a team to reach business objectives, functional goals and develop people via coaching and guiding them in both profession and company's value.