ABOUT THE ROLE
Diag is launching a brand-new
Pharmacy
channel, and we need people who light up a room. Chain and independent pharmacies will refer their customers to Diag whenever they need laboratory testing, and our Patient Service Centres (PSCs) take it from there with sample collection and results.
As a Pharmacy Sales Representative, you are the face and the energy of Diag in your territory. You hunt for the right pharmacies, win over owners and pharmacists with your enthusiasm, get them signed and set up with a client code, and keep showing up until every code turns into steady referrals and revenue. This is a ground-floor role: the people who build this channel with us will help shape how it grows.
WHO WE ARE LOOKING FOR
We hire for attitude first and teach the rest. You are probably a great fit if you:
Get energy from meeting new people and enjoy talking to pharmacists and shop owners all day.
Are driven by targets and love the thrill of signing a new partner and seeing the first referral arrive.
Stay positive and keep following up after a "no" or a "come back later".
Are curious about health and happy to explain basic testing information in simple words.
Are a team player who shares wins, ideas and market tips openly.
KEY RESPONSIBILITIES
1. Hunt & sign partners
Build and maintain a target list of chain and independent pharmacies in your territory, based on the priority areas set by the
Project Manager, and work the verified leads shared by PSC Area Supervisors and the Logistics team.
Visit pharmacies in person, pitch Diag's services and the partnership programme with confidence, and close partnership terms within approved guidelines.
Complete partner registration and paperwork; coordinate client-code issuance with the internal team.
2. Onboard & activate
Train pharmacists and pharmacy staff on Diag's services, the referral process, the consultation guide and common customer questions, in a clear and engaging way that makes them confident to recommend Diag.
Set up point-of-sale materials (standees, leaflets) and make sure partners have everything they need to refer customers.
Drive the first referral: follow up every newly signed pharmacy until it places its first order, ideally within 30 days.
3. Grow your accounts
Visit partner pharmacies on a fixed route plan and build real relationships with owners and pharmacists, so you are the person they are happy to see.
Spot pharmacies with a client code but no or declining orders, find out why, and act (re-training, activation support, escalation).
Bring energy to partner programmes and in-store activities (health consultations, testing days, seasonal campaigns) in your territory.
Be the first point of contact for partner questions and issues; coordinate with PSCs, Customer Service and the Contact Centre to resolve them quickly.
4. Report & share what you learn
Log all visits, pipeline status and partner information in the tracking tool on the same day.
Report weekly on: pharmacies contacted, signed, activated and active; referrals and revenue by pharmacy.
Share market feedback (customer needs, competitor activity, partner concerns) with the Project Manager.
Follow Diag's SOPs and compliance rules for partner programmes, communication and customer information.
REQUIREMENTS
Must have
1-2+ years of field sales experience, ideally in pharma / OTC, medical devices, FMCG through pharmacies, or healthcare services. Fresh graduates with an outstanding sales attitude and proof of it (
sales internships, part-time sales, competitions) are welcome to apply.
Outgoing, energetic and persuasive: you communicate with confidence and build trust quickly.
Self-motivated, resilient and target-driven; comfortable with daily field visits.
Knowledge of the pharmacy network in the assigned territory, or the drive to learn it fast.
Able to explain basic health and testing information clearly to pharmacists.
College or university degree preferred (Pharmacy, Medical, Nursing, Business or related fields); a strong sales track record matters more than the major.
Basic Excel / Google Sheets and mobile CRM or tracking apps; own motorbike and valid licence.
Nice to have
A record of beating sales targets, or awards and rankings in previous sales roles.
Existing relationships with pharmacy owners or chain pharmacy managers.
Experience launching a new product or programme in the pharmacy channel.
Basic English.