Phó giám đốc khách sạn

RESPONSIBILITIES-GENERAL
• Assists the GM in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.
• Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed.
• Is responsible for providing innovation and renewal in hotel's service offer.
• Have to make sure that the hotel is compliant with all VOH brand standards.
CUSTOMER RELATIONS:
• Ensures that team organization remains flexible and ready to meet customer needs.
PROFESSIONAL TECHNIQUES/PRODUCTION:
• Ensures quality in the provision of the Hotel services, by implementing reference guides for those departments.
• Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility.
TEAM MANAGEMENT AND CROSS-DEPARTMENTATL RESPONSIBILITIES
• Conveys the VOH spirit to employees through his/her management style based on proximity, sociability and cross-divisional working methods.
• Ensures these principles are passed on by employees, between each other and guests.
• Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers.
• Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalized support.
COMMERCIAL/ SALES
• Instils a sales mindset to employees through continuous stimulation (upselling, incentives, challenges...)
• Provides suggestions for the Admission, Marketing and Sales team concerning all available promotions and offers.
MANAGEMENT & ADMINISTRATION
• Improves team organization while ensuring an appropriate structure and numbers of talents.
• Sets sales and expenses budgets for his/her area of responsibility with the guidance of the GM and Chief Accountant. Follows them up and ensures corrective actions as necessary. Ensures procedures are implemented and duly applied as required.
HYGIENE / PERSONAL SAFETY/ENVIRONMENT
• Ensures the due application of rules and regulations concerning health and safety.
• Ensures respect of the hotel's commitments to the "Green Environment".
REPACEMENT AND TEMPORARY MISSION:
• To respond to changes in the departmental function as dictated by the industry, company, hotel.
• Accept additional or temporary assignment as instructed by GM of Hotel from time to time.