Policy Expert

* Your main tasks will involve: • Take the lead in setting up new group policies overseeing the whole process from creation to completion. • Lead the renewals process and the endorsement of the Group policies. • Understand our stakeholder's needs including their eligibility, and coverage and provide them with high-quality assistance service. • Offer stakeholders quality advice and provide them with valuable recommendations to address their specific needs. • Monitor the team's volume of activity and manage key performance indicators to ensure efficient and effective policy issuance processes. • Ensure that Service Level Agreements are met, and processes are followed consistently. • Provide training, guidance, and support to the team members to enhance their knowledge and skills and knowledge. • Conduct regular checks and set up regular performance evaluations. • Conduct monthly audits and take corrective actions. • Perform ad hoc duties as requested by the Manager.