Pool Bar Captain

- Assist Head Bartender to deliver quality service and consistency.
- Adhere concerning to FSMS/HACCP, health, safety, or other compliance requirements, as well as brand standards and policies and procedures.
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
- Assist in developing departmental standards and procedures to promote salesmanship, beverage creativity and profit.
- Communicates to his/her superior any difficulties, guest comments and other relevant information.
- Assist in delivering daily briefings and attends other Food and Beverage meetings as scheduled.
- Assist in delivering prepared training sessions in line with a departmental monthly calendar and track progress of the team on a training matrix.
- Prepares for service by ensuring the section's readiness.
- Carries out effective service by ensuring all staff are aware of their role and knowledge of products.
- Carries out effective beverage service.
- Patron care standards are adhered to.
- Take appropriate action to resolve guest complaints at the time of the issue with outcomes communicated to the outlet manager.
- Requisition bar items according to bar stocks.
- Assist ongoing coaching and training for team members.
- Complete spillage report and submit to Supervisor/Manager at the Conclusion of each shift.
- Assist on the promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Manager.
- Closely monitors the outlet flow and proposes ideas to increase table turn over and increase overall outlet capability.
- Is personally available to assist any area of the hotel as required if available to do so.