YOU WILL:
• Be responsible for pre-sales support for business customers.
• Answer customer calls, respond to customer inquiries, identify their
purchasing needs, assist them in online purchases, and contribute to the company's sales performance.
• Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly, identify potential purchasing needs, and assist customers in completing online purchases.
• Provide high-quality customer service experience, accurately record customer needs, and promptly submit them to the subsequent sales department for follow-up.
• Work closely with team members to solve problems together; maintain high efficiency under pressure.
• Fluent in English (either speaking or writing is acceptable)
• At least 1 year of experience in Sales,
Telesales (experience in SaaS, IT Solutions, or Software industries is a plus)
• Strong learning ability and excellent communication skills.
• Able to handle work pressure and complete tasks efficiently.