Product Support Officer

I. Job Summary:
Product Support Officer is responsible for the product execution throughout the Product Development Division. His/her accountabilities are maintaining the product system setup from Product side, working closely with other relevant teams (Risk, Sales, Underwriting, Operations, DT&M, ICT...) to define the workflow, operation process to ensure the process run smoothly and support sales & Product Division to achieve the company target/ strategy.
II. Key Roles & Responsibilities
The Product Support Officer performs a wide range of duties including but not limited to:
1. Manage and maintain the Sales Finance portal to support sales activity of Sales Finance product include (30%)
• Set up and manage dealer
• Control product list & price
• Set up and de-active promotion campaign with dealer
2. Support for the sales division to ensure the process, operation, and system (30%)
• Support sales and partnership activity on daily basis to maintain smoothly operation regarding to system support development
• Receive and support Sales special request regarding to process, operation, deviation request
• Provide instruction/ guideline to users of new product/ process/ promotion campaign
• Maintain the Product policy/ manual and process
3. Updating and testing the system for new product development (30%)
• Raise requirements to develop/ change or modify system to adapt with new product development
• Conduct the UAT test with end users to launch new product/ dealer/ promotion campaign if any
4. Other tasks (10%)
• Other ad-hoc tasks assigned by Dept Head.