Sales Support Officer

Golden Choice is looking for an ideal candidate is goal-oriented and has a deep knowledge of customer service best practices, have exceptional organizational skills and draw energy from being part of a team, should be able to contribute to high quality customer service and achieve sales targets.
• Process orders via email or phone
• Check data accuracy in orders and invoices
• Contact clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure timely deliveries
• Receive information, update data, and the department's operating situation accurately and completely
• Draft, update and edit as well as manage business documents
• Maintain close relationships with customers, remind customers to renew services at the right time to ensure benefits
• Maintain and update sales and customer records
• Support HoD and other Sales staff in making business plans and strategies. At the same time, monitor and handle arising situations and promptly report to leaders at all levels.
• Develop monthly sales reports
• Communicate important feedback from customers internally
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products and features
Key Relationships:
• Internal:
o Sales department
o Cooperate Accounting & Marketing
• External:
o Pharmacies
o Clinics, Hospitals
o Distributors