Program Liaison

Position: Program Liaison x 2 - Ho Chi Minh and Hanoi locations
Position Purpose
The Program Liaison (PL) will assist the team in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.
Duties and Responsibilities
Effectively assist in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
Ensure that current patients receive their medications promptly and without disruptions.
Enter and update medication orders, delivery schedules, and tracking information in our system.
Ensure patient records are complete, accurate, and up-to-date for effective medication management.
Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in "real time" as patients proceed through the program
Maintain and update electronic program files, including patient and quality assurance data
Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
Reporting any adverse events/product complaints as per client's requirements and/or Axios SOPPs
Conduct administrative duties for the office
Conduct all program activities through exclusive use of Axios' Patient Management System (PMS)