Project Management Assistant

About us
Founded in 2006 & began developing Magento solutions in 2007, On Tap has become the UK's longest-serving official Magento Solutions Partner. With years of experience, we've mastered what makes a great eCommerce site and expanded our expertise to platforms like Shopware, Shopify, and BigCommerce, while maintaining our focus on eCommerce.
Today, we provide white label services to an ever-growing number of development agencies, helping them deliver projects, increase revenue, and stay competitive. Our clients range from SMEs to multinational Enterprises (£3bn+ turnover) with a focus in the EU market.
As we continue to grow, we are looking for a Project Manager who can help us manage and deliver high-quality eCommerce projects, ensuring successful collaboration with clients and internal teams to achieve outstanding results!
Additional Information : In September 2024, BSS acquired On Tap into its product and service ecosystem. BSS is recruiting for the position of Project Manager for various business units, including but not limited to BSS Commerce and On Tap.
Key Responsibilities
Project Management: Coordinate and manage project timelines, ensuring deliverables meet both quality and schedule requirements.
Release/Deployment Management: Oversee release schedules and deployment plans, working closely with technical teams to ensure efficient and smooth rollouts.
Customer Support Triage: Serve as the primary point of contact for triaging customer support issues, prioritizing tasks and delegating them to the appropriate teams.
Stakeholders Management: Act as a liaison between developers, QA, and Product Owners, ensuring alignment on project requirements and goals.
Estimation & Scheduling: Facilitate the estimation process and coordinate schedules to keep projects on track.
Risk Management: Identify, assess, and communicate project risks to mitigate potential impacts on project outcomes.