BiPlus is looking for an experienced QA Lead to lead the Quality Assurance team within our eCommerce Operations Centre of Excellence (CoE), supporting a major international client.
The project focuses on operating a large-scale, multi-country eCommerce platform built on SAP Commerce Cloud (Hybris) and Adobe Experience Manager (AEM), serving eight markets across Southeast Asia and Oceania.
This is a hands-on leadership role requiring strong SAP Hybris expertise, QA management experience, and a deep understanding of eCommerce business operations. You will be responsible for QA strategy, testing standards, team performance, and ensuring platform quality while meeting operational SLAs.
Key Responsibilities
QA Leadership & Team Management: Lead and manage the QA team, including QA Sub-Leads and QA Engineers; oversee resource planning, performance management, coaching, and team development.
QA Strategy & Quality Standards: Define and maintain QA strategies, risk-based testing approaches, QA matrices, test cases, checklists, and quality control standards across all eight markets.
eCommerce Quality Assurance: Oversee testing of product pricing, promotions, discounts, vouchers, inventory configurations, and other merchandising activities on SAP Hybris before go-live.
Regression & Sanity Testing: Lead business validation testing, regression testing, production sanity testing, and quality verification for system enhancements, releases, and major promotional campaigns.
Defect Management & Continuous Improvement: Drive defect analysis, root cause analysis (RCA), corrective actions, and continuous improvement to minimize production defects and recurring quality issues.
SLA & Operational Management: Monitor QA performance, manage testing priorities and resources, and ensure timely quality checks without impacting business deadlines and SLAs.
Stakeholder Collaboration & Reporting: Work closely with the CoE Director, Service Delivery Manager, Merchandising Lead, Tech Lead, and international stakeholders to manage quality risks, report QA performance, and resolve critical issues.
Requirements
Experience: At least 5 years of experience in Software Testing/QA, including proven experience leading QA teams or managing testing activities in complex enterprise environments.
SAP Hybris Expertise: Strong hands-on experience with SAP Commerce Cloud (Hybris), particularly in eCommerce merchandising, pricing, promotions, vouchers, and business configurations.
eCommerce Knowledge: Deep understanding of end-to-end eCommerce business processes, including product management, shopping carts, checkout, payment, order management, and customer journeys.
Testing & Management Skills: Strong expertise in test strategy, test planning, regression testing, sanity testing, UAT/BVT, defect management, and root cause analysis.
Tools: Proficiency in Jira, Confluence, and QA management tools. Experience with Adobe Experience Manager (AEM) is an advantage.
English Communication: Fluent written and spoken English, with the ability to communicate professionally and confidently with international clients and senior stakeholders.
Experience working with multinational corporations, global enterprise clients, or large-scale eCommerce/CoE operations is highly preferred.
ISTQB or equivalent QA certification is an advantage.
Willingness to participate in on-call rotations and support critical releases, promotional campaigns, and occasional after-hours activities.
Compensation & Benefits
Salary: up to VND 60 million/month, with 15 months of salary per year.
Shift Allowance: Additional allowances for shift-based work.
Salary Review: Annual performance evaluations and salary reviews.
Health & Statutory Benefits: Annual health check-ups, social insurance, and public holidays in accordance with Vietnamese labor laws.
Global Projects: Opportunities to work on large-scale projects for leading international clients and global enterprises.
Technical Challenges: Exposure to enterprise-scale systems and opportunities to solve complex technical and business challenges.
Agile Working Environment: Work in autonomous, flexible, and high-performing Scrum teams following Agile/Scrum methodologies.
Company Culture: Enjoy a young, dynamic, open, collaborative, and international working environment.
Vị trí QA Lead (SAP Hybris / eCommerce Operations) do công ty Công ty cổ phần giải pháp phần mềm Biplus Việt nam tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương VND 60 million, tìm thêm việc làm về QA Lead (SAP Hybris / eCommerce Operations) hoặc công ty Công ty cổ phần giải pháp phần mềm Biplus Việt nam ở các link phía trên