Quality Analyst

Tek Experts Vietnam

Địa điểm làm việc: Hà Nội

Hết hạn: 05/07/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Mô tả công việc
Tóm tắt công việc
We're seeking an experienced Quality Analyst to provide business analytics and project leadership to support quality, consistency, and continuous improvement across the business. The Quality Analyst will engage management to ensure compliance with quality standards and performance management processes. In this role, you'll research, analyze, and evaluate our service delivery to facilitate program improvement. Your data analysis will support recommendations to improve strategies, initiatives, or systems, optimize operational policies and procedures, and define best practices in support of customer and operational excellence.
The role will operate under the Quality Operations Manager and will be based in Hanoi, Vietnam.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.
Join our global team of experts and grow your IT career with us.
Responsibilities:
• Plan and conduct comprehensive audits.
• Assist business leaders in gathering and analyzing data on service performance.
• Identify and resolve potential work quality issues affecting customer satisfaction.
• Ensure adherence to quality assurance guidelines to achieve 100% customer/client satisfaction.
• Collaborate with Operations and other stakeholders to create data-driven, actionable recommendations for continuous improvement.
• Be the Voice of the Customer when driving customer excellence practices.
• Perform in-depth analysis of quality and performance data, identify gaps and opportunities for improvement, and discover customer-impacting, process compliance, or operational deficiency issues.
• Monitor and report any performance issues to the management team.
• Identify and document best practices and quality processes for customer experience and operational excellence to ensure uniform service delivery.
• Support and drive compliance with the global quality management system.
• Lead implementation of improvement activities to ensure quality continuously improves.

Yêu cầu

Yêu cầu công việc
Qualifications:
• Native fluency in Japanese is a must.
• Professional fluency in English is essential, both written and spoken.
• Bachelor's degree or 2 years of experience in engineering, business administration, quality, or another relevant field.
• At least 1 year of experience in customer support and/or vendor management
• Proven ability to drive results in cross-functional teams and lead both local and global continuous improvement projects.
• Excellent multitasking and organizational skills and attention to detail.
• Proficient with Excel, PowerPoint, Visio, and Project.
• Self-motivated and able to adapt quickly as situations change.
• Ability to use root cause analysis to find trends and create data-driven recommendations.
• Strong relationship management and collaboration skills
• Lean Six Sigma, Yellow Belt, or Kaizen certification is preferred.
• Lean management, continuous improvement, business analysis, and program management experience are preferred.

Thông tin khác

Yêu cầu kỹ thuật:
QA QC
,
MS Excel
,
MS Powerpoint
,
Visio
,
Root Cause Analysis
,
Six Sigma

Thông tin chung

Ngày hết hạn: 05/07/2023
Thu nhập: Thỏa Thuận

Giới thiệu công ty Xem trang công ty

Tek Experts PSV cung cấp những dịch vụ IT chuyên nghiệp bao quát mọi giai đoạn trong vòng đời trải nghiệm sản phẩm CNTT của các doanh nghiệp, bao gồm Tư vấn, Khảo sát, Đánh giá, Thiết kế Giải pháp cho đến Triển khai, Tích hợp và Hỗ trợ & Đào tạo. Chúng tôi tin rằng với đội ngũ chuyên gia kỹ thuật trình độ cao và quy trình dịch vụ được tối ưu hóa, doanh nghiệp khách hàng có thể trải nghiệm và tận dụng tối đa sức mạnh của các giải pháp CNTT đã đầu tư, nhằm đẩy mạnh hiệu quả & chất lượng công việc, giảm chi phí đồng thời làm khách hàng hài lòng. Công ty đang có kế hoạch tuyển dụng mới với nhiều việc làm và đãi ngộ hấp dẫn.