Quality Assurance Call Center Officer/ Chuyên viên Kiểm soát Chất lượng Cuộc gọi Tổng đàiCÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Thống kê, Giao Dịch Khách Hàng, Ngân hàng/ Tài Chính, Dịch vụ, QA-QC/ Thẩm định/ Giám định
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 04/11/2024
Hạn nộp: 30/11/2024
Mô tả công việc
Mô tả Công việc
Key Accountabilities
Quality Assurance (80%)
Build up and implement the Quality Assurance procedures for Call Center (CC).
Assure CC is operated and provides services following procedures and guidelines.
Early detect/ inspect issues related CC operations, then propose appropriate action plans to correct and fix issues, implementing service recovery and prevent the issue recurrence in the future.
Conduct training/ refresh training for CC staff.
Create standard works for CC's staff and make sure them follow and apply on their daily work.
Co-operate with relevant Departments on improving customer services at Call Center.
Back-up force for CC in daily work (10%)
Plays the roles of back-up force for CC when needed, support CC's staff to handle the customer's complaints
Others (10%)
Join as a key member in CC's activities, projects...
Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress code, working time etc.)
Positively recommend changes in workflow to increase service quality, decrease paperwork and turn-around time.
Perform other tasks as assigned by managers from time to time
Benefit
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Build up and implement the Quality Assurance procedures for Call Center (CC).
Assure CC is operated and provides services following procedures and guidelines.
Early detect/ inspect issues related CC operations, then propose appropriate action plans to correct and fix issues, implementing service recovery and prevent the issue recurrence in the future.
Conduct training/ refresh training for CC staff.
Create standard works for CC's staff and make sure them follow and apply on their daily work.
Co-operate with relevant Departments on improving customer services at Call Center.
Plays the roles of back-up force for CC when needed, support CC's staff to handle the customer's complaints
Join as a key member in CC's activities, projects...
Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress code, working time etc.)
Positively recommend changes in workflow to increase service quality, decrease paperwork and turn-around time.
Perform other tasks as assigned by managers from time to time
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Key Accountabilities
Quality Assurance (80%)
Build up and implement the Quality Assurance procedures for Call Center (CC).
Assure CC is operated and provides services following procedures and guidelines.
Early detect/ inspect issues related CC operations, then propose appropriate action plans to correct and fix issues, implementing service recovery and prevent the issue recurrence in the future.
Conduct training/ refresh training for CC staff.
Create standard works for CC's staff and make sure them follow and apply on their daily work.
Co-operate with relevant Departments on improving customer services at Call Center.
Back-up force for CC in daily work (10%)
Plays the roles of back-up force for CC when needed, support CC's staff to handle the customer's complaints
Others (10%)
Join as a key member in CC's activities, projects...
Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress code, working time etc.)
Positively recommend changes in workflow to increase service quality, decrease paperwork and turn-around time.
Perform other tasks as assigned by managers from time to time
Benefit
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Build up and implement the Quality Assurance procedures for Call Center (CC).
Assure CC is operated and provides services following procedures and guidelines.
Early detect/ inspect issues related CC operations, then propose appropriate action plans to correct and fix issues, implementing service recovery and prevent the issue recurrence in the future.
Conduct training/ refresh training for CC staff.
Create standard works for CC's staff and make sure them follow and apply on their daily work.
Co-operate with relevant Departments on improving customer services at Call Center.
Plays the roles of back-up force for CC when needed, support CC's staff to handle the customer's complaints
Join as a key member in CC's activities, projects...
Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress code, working time etc.)
Positively recommend changes in workflow to increase service quality, decrease paperwork and turn-around time.
Perform other tasks as assigned by managers from time to time
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Yêu cầu
Yêu Cầu Công Việc
Graduated University/ College
At least 3 years' experience in CS of Life insurance company. Experience in QA is an advantage.
Good customer services experience, esp. at Call Center
Demonstrate accuracy and thoroughness. Work in an organized manner.
Effective communication skills: writing, speaking and listening.
Ability and willingness to learn and adapt to the company working environment.
Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Graduated University/ College
At least 3 years' experience in CS of Life insurance company. Experience in QA is an advantage.
Good customer services experience, esp. at Call Center
Demonstrate accuracy and thoroughness. Work in an organized manner.
Effective communication skills: writing, speaking and listening.
Ability and willingness to learn and adapt to the company working environment.
Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Hồ Chí Minh
14th Floor, 81-85 Ham Nghi Street, District 1, Ho Chi Minh City
Hồ Chí Minh
14th Floor, 81-85 Ham Nghi Street, District 1, Ho Chi Minh City
Giới thiệu công ty
CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM việc làm
Tầng 14, số 81-85 Hàm Nghi, Quận 1, TP.HCM
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí Quality Assurance Call Center Officer/ Chuyên viên Kiểm soát Chất lượng Cuộc gọi Tổng đài do công ty CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Quality Assurance Call Center Officer/ Chuyên viên Kiểm soát Chất lượng Cuộc gọi Tổng đài hoặc công ty CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM việc làm
Tầng 14, số 81-85 Hàm Nghi, Quận 1, TP.HCM
Quy mô: Từ 501 - 1000 nhân viên